How can I reach Sum180 for assistance?

Click Help and send us your question. We will respond within the next business day. During business hours (9 am – 5 pm ET), please feel free to chat with us using the Support Online link at the right side of your screen.  You can also send us a message from the app by clicking on Ask a question.

I’m having trouble logging in/the app is acting weird.  What do I do?

If you experience some odd behavior, it could be because we’ve put out an update and your phone is caching things for you.  It’s a good practice to uninstall the current version of the app and then download and install the latest version from the AppStore or Play store.  If that doesn’t fix it,  definitely reach out (see above) so we can help you!

How long does my membership last?

Sum180 is provided by sponsors to its sponsored members in one-year periods.  For one year, you will be able to access and utilize your account. Renewals are managed by your sponsor.

Do I need to provide personal and financial data to use Sum180?

After you register and activate your account with Sum180, we ask you to provide personal and financial data, including by linking to your financial accounts, to create insights and projections that show you how you can accomplish your financial goals. The more accurate and complete the data, the more focused our insights and projections can be.

Does Sum180 incorporate information about my partner/spouse, if applicable?

Yes, you may select the option to include your partner/spouse in your Sum180 information gathering, insights and projections during the on-boarding process.

What financial information and documents will I need to gather/prepare?

You can start using Sum180 without gathering any information ahead of time, but as you progress, you will be prompted to provide or link to personal and financial data that will allow Sum180 to create insights and projections to help you reach your financial goals.  When you’re logged in at sum180.com you can find those documents under My Info/GatherMyInfo.

How do I know my personal and financial information will be kept secure?

Sum180 uses bank-level security to protect your information.  Storing of your personal and financial date that you provide is encrypted, and areas of the Sum180 site where your data are stored are password-protected.  When you’re online at sum180.com, you will always know when you are in a private and secure session when you see the green padlock in the address bar of your browser.

How do I know I can trust Sum180’s insights and recommendations?

Sum180’s insights and recommendations are based on the principles of the Alliance of Comprehensive Planners (formerly the Alliance of Cambridge Advisers founded in 1995), fee-only advisors known for having among the highest professional advisory standards in the country. Fee-only advisors conduct their business under a “fiduciary duty” which means, by law, they must have their clients’ best interests at heart.  Fee-only advisors have no inherent conflicts of interest because they don’t accept fees or compensation based on product sales.

Sum180’s financial adviser coaches are Certified Financial Planners (CFPs) or the equivalent, with strong tax backgrounds and full members of the National Association of Personal Financial Advisors (NAPFA), which holds advisors to strict codes of professional and ethical conduct.

Sum180 is a planning firm, not an investment advisor, and, as such, neither Sum180 nor its coaches give investment advice under any circumstances. They provide financial planning and education that considers your whole picture – your savings, debt, house and other assets – so you have a complete understanding of your financial picture as you move toward your goals.